Frequently asked questions
What training options are available for customers?
With Dulaw, you get unlimited free access to live training and comprehensive support resources. Our extensive knowledgebase is complete with helpful walkthroughs, training videos, and answers to frequently asked questions. We’re also happy to schedule additional one-on-one training as needed at no additional cost to you.
Is Dulaw secure?
We ensure that your communications are secure using bank-grade 256-bit SSL encryption. All of Dulaw's infrastructure is hosted using physically secure, managed data centers that meet the rigid SSAE 16 specifications. Geo-redundant backups are performed multiple times per day,week and site security and privacy are routinely audited by respected third parties.
Can I cancel at any time?
Absolutely. Although we hope you'll find Dulaw a good fit for your practice management needs, you can discontinue a subscription at any time; however, there are no refunds for the current term (monthly or yearly).
How often are new features added to DuLaw?
We are continually working to ensure that DuLaw remains the leading and most innovative cloud-based practice management system in Tanzania. Thanks to valued feedback from customers like you, product improvements and updates are integrated seamlessly several times per month.
If there’s anything we haven’t covered here or you have any specific questions about your account, just let us know and we’ll be happy to answer them: